Terms and Conditions

Go2Steam Service Terms & Conditions

At Go2Steam, we are committed to delivering exceptional carpet, rug, and upholstery cleaning services. However, please review the following important terms and conditions:

1.

Condition of Carpets/Fabric: We are not responsible for any pre-existing damage, stains, or defects in your carpets prior to cleaning. We recommend that you inspect your carpets before and after the service.

2.

Damage Waiver: While we take great care in our cleaning process, Go2Steam is not liable for any damage caused by pre-existing issues such as severe carpet wear, fading, or damage from improper cleaning methods by previous providers. Services performed in these areas are at the owner’s risk.

3.

Service Results: Results may vary depending on the condition of your carpets, the type of cleaning selected, and the severity of stains or damage. We strive to achieve the best results, but certain marks or defects may not be fully removable.

4.

Time of Completion: Service time may vary based on the condition of the carpets, room size, and type of service selected. Additional time may be needed to achieve optimal results, and we appreciate your understanding if this occurs.

5.

Appointment Scheduling & Cancellation: All appointments must be canceled with 48 hours’ notice to avoid forfeiting your deposit or payment. In the event of unforeseen circumstances, rescheduling will be considered at the discretion of Go2Steam.

6.

Biohazard Cleaning: If cleaning is required due to biohazards such as pet urine, vomit, or feces, an additional fee will apply. This covers the use of specialized cleaning agents, equipment, and additional time needed to properly sanitize and deodorize the affected areas.

7.

Environmental Factors: Due to the nature of the cleaning process, we cannot guarantee protection against environmental factors such as spills, pet accidents, or dirt re-entry after service. It’s advised to take preventive steps to maintain your carpets after cleaning.

8.

Health & Safety Standards: We take the handling of biohazard materials seriously. All biohazard-related cleaning will be conducted with utmost care and in adherence to strict health and safety protocols to ensure a safe and sanitized environment for your home.

By scheduling and confirming an appointment with Go2Steam, you acknowledge and agree to the terms and conditions outlined above.